Sally Should Be Employee Of The Month
Matthew R. Walker
Critical Thinking In Everyday Life - Hum/115
23 December 2024
Amanda Freeman
1. Introduction
Critical thinking is very important to being able to make good decisions, listen to well enough to solve major problems and interact with co-workers and supervisors regarding major or minor issues in the workplace. The Sally scenario is an interesting tale of a woman who is dealing with her own personal challenges and workplace challenges. I feel that Sally did a great job in handling everything that was on her plate.
2.Elements of Critical Thinking
In the Sally scenario, she was exhausted from a long day of work, which was one of the barriers to critical thinking she was operating in. She was using passive communication handle the situation. This is definitely why taking breaks, having a work schedule that does not include days and days of overtime, and has a living wage so that she likely would not have to work two or more jobs in order to do what pay her bills. I do believe that Sally possesses characteristics of a good critical thinker because though she was exhausted, she did realize that she was also working in a toxic environment. When I considered her handling of barriers, reason, emotion, communication, and fallacies within the whole scenario, she recognized that her workplace issues were larger than her.
3.Reason, Emotion, and Communication
Sally demonstrate reasoning by deciding to not give a lot of input into the conversation regarding the workplace friction. Also she recognized that she needed to learn more about how to help her customers/clients. Sally's emotions were like many people's emotions when you're dealing with tough things at work, she wanted them solved. The communication style Sally used was passive communication while at dinner with her colleagues. I believe this because she decided that it would be best if she just listened rather than interject with her feelings. During my time in the military, I learned that Sally's way of dealing with it was best because she obviously was not a supervisor.
4.Fallacies and Argument
When Sally proposed how to solve the warranty issue, her boss decided to make her feel bad about her lateness rather than to do her job in solving the issue. I've had bosses do things like that to me, and I solved it by digging into the policies and procedures that would enable me to help my clients and co-workers. Sally's success in solving the warranty issue shows that she was resilient and smart. She used assertive communication to solve her client's issue as well as made the company aware of how to solve similar issues.
5.Conclusion
The various communication styles enable us to solve problems or create more problems. Sally's use of assertive communication made her a better employee and made the company better in the eyes of the customer/client. Sally also had to deal with workplace issues like a boss that would rather complain about her instead of helping her and co-workers that were unhappy with the ongoing workplace issues. It is good that she did not become aggressive with her boss and gossip with her co-workers.